Legal

Terms of Service

Last updated: June 15, 2026

1. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service.
If you use the Service on behalf of a company or other entity, you represent that you have authority to bind that entity, and "you" includes that entity.
You may not use the Service if you are barred under applicable law or if we have previously terminated your account for cause.

2. Accounts and Security

You must provide accurate registration information and keep it current.
You are responsible for all activity under your account and for safeguarding your credentials.
Notify us immediately at contact@vlaze.ai of unauthorized access.
We may suspend or terminate accounts that violate these Terms or pose security or legal risk.
You may sign in with email/password or third-party OAuth (such as Google), subject to the provider's terms.

3. The Service

Vlaze is a software-as-a-service platform that provides AI-assisted tools for content creation and advertising workflows, including but not limited to:

Features may vary by subscription tier. We may add, modify, or remove features at any time. Beta or experimental features may be less reliable and are provided as-is.

File Manager — frame extraction from video and related processing.
Image Generator — image editing, outpainting, text-to-image, and product/reference-based generation.
Video Generator — image-to-video and related video generation features.
Audio Labs — text-to-speech, voice changing, voice cloning, and related audio tools.
Library — storage and organization of your uploads and outputs.
Products — reusable product and reference image sets.
Logs and activity history — task records and credit usage.
Billing, subscriptions, credits, and top-ups.
Support — bug reports, feature requests, and support tickets.
Settings, profile, and account management.

4. AI-Generated Output Disclaimer

The Service uses artificial intelligence and third-party model providers. Outputs may be inaccurate, incomplete, offensive, or unsuitable for your purpose.
You are solely responsible for reviewing, editing, and approving all outputs before use in advertising, commerce, or publication.
We do not guarantee that outputs will be unique, non-infringing, or compliant with any platform's policies (Meta, TikTok, Google, etc.).
AI features are not a substitute for professional legal, medical, financial, or other licensed advice.
We may apply automated and manual safeguards, but we do not pre-screen all user prompts or outputs.

5. Your Content

5.1 Ownership

As between you and Vlaze, you retain ownership of content you upload or create through the Service ("User Content"), subject to the licenses below and third-party rights in underlying materials.

5.2 License to Vlaze

You grant Vlaze a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, process, transmit, display, and distribute User Content solely to operate, provide, secure, and improve the Service, including as described in our Privacy Policy (including use for internal model and product improvement).

5.3 Your representations

You have all necessary rights, licenses, and consents to upload and process User Content, including likeness, voice, trademark, and copyright rights.
If you clone or synthesize a voice, you have explicit consent from the voice owner and any featured individuals.
If you submit URLs or third-party media (e.g., social videos), you have the right to download and use that material.
User Content does not violate law or third-party rights.

5.4 Prohibited content

Illegal content or content promoting illegal activity.
Non-consensual intimate imagery, exploitation of minors, or child sexual abuse material (zero tolerance; reported to authorities).
Deepfakes or synthetic media of real persons without consent.
Harassment, hate speech, or credible threats.
Malware, spam, or attempts to disrupt the Service.
Content that infringes intellectual property or privacy rights.
Use of the Service to develop competing model weights or to scrape/rate-limit evade our systems.

6. Acceptable Use

Use the Service only for lawful purposes and in accordance with these Terms.
Do not reverse engineer, decompile, or attempt to extract source code or model weights except where law expressly permits.
Do not circumvent credit, rate, tier, or access controls.
Do not share account credentials or resell access without authorization.
Do not use automated means to access the Service except through documented APIs we may offer in the future.
Do not interfere with other users or impose unreasonable load on our infrastructure.
We may investigate violations and cooperate with law enforcement.

7. Subscriptions, Credits, and Billing

7.1 Plans and credits

Paid plans (Starter, Creator, Studio) include monthly credit grants as described on our Pricing page.
Credits are consumed when you run billable jobs. Per-job costs depend on tool, settings, and your tier.
Credits purchased via top-ups are granted at the published rate. Top-up availability may vary by tier.
While subscribed, credits generally do not expire and may stack; if your subscription lapses or is canceled, credit usage rules on the Pricing page apply.

7.2 Auto top-up

If you enable auto top-up, you authorize us and Stripe to charge your payment method when your balance falls below your chosen threshold, subject to frequency limits disclosed in the product. You may disable auto top-up in billing settings.

7.3 Payment processing

Payments are processed by Stripe. By purchasing, you agree to Stripe's terms. Prices are in U.S. dollars unless stated otherwise and exclude applicable taxes, which you are responsible for where required.

7.4 Failed jobs and refunds

If a job fails due to a system or provider error on our side, credits charged for that job are automatically refunded to your balance.
We do not refund credits or fees for subjective quality dissatisfaction, user error, invalid inputs, or outputs that are merely not what you hoped for.
Subscription fees are generally non-refundable except where required by law or explicitly stated at purchase.

7.5 Changes to pricing

We may change prices, credit costs, tier features, or plan structures with notice where required. Changes apply prospectively unless law requires otherwise.

8. Storage and Retention

Unsaved outputs in your library may be deleted automatically after a limited period (currently seven (7) days). Save important files before they expire.
We may impose storage limits by tier.
We are not a permanent archive service. Maintain your own backups of critical assets.
Upon account termination, we may delete User Content after a reasonable grace period, subject to legal retention requirements.

9. Vlaze Intellectual Property

The Service, including software, design, branding, documentation, and underlying technology (excluding User Content), is owned by Vlaze and its licensors and protected by intellectual property laws.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

You may not use our trademarks without prior written consent.

10. Third-Party Services

The Service integrates with third parties (including AI providers, Stripe, Supabase, Google, and email/SMS vendors). Your use of those integrations may be subject to their terms.

We are not responsible for third-party services, outages, or policy changes that affect availability or output quality.

11. Support

We provide support through in-app channels (support tickets, bug reports, feature requests) and email. Support is provided on a commercially reasonable basis without guaranteed response times unless you have a separate enterprise agreement.

Support staff may access account and job information as needed to assist you.

12. Suspension and Termination

You may stop using the Service and cancel your subscription at any time through billing settings.
We may suspend or terminate access immediately for breach, risk, non-payment, or legal requirement.
Upon termination, licenses granted to you end; sections that by nature should survive will survive (including payment obligations, disclaimers, limitations of liability, and dispute provisions).

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT OUTPUTS WILL MEET YOUR REQUIREMENTS.

SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OF IMPLIED WARRANTIES; IN THOSE JURISDICTIONS, THE ABOVE EXCLUSIONS APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VLAZE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IN ANY TWELVE (12) MONTH PERIOD WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO VLAZE FOR THE SERVICE IN THAT PERIOD OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

Some jurisdictions do not allow limitation of liability for certain damages; in those cases, our liability is limited to the fullest extent permitted by law.

15. Indemnification

You will defend, indemnify, and hold harmless Vlaze and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your User Content; (b) your use of the Service; (c) your violation of these Terms or applicable law; or (d) your violation of any third-party rights, including intellectual property, privacy, or publicity rights.

16. Governing Law and Disputes

These Terms are governed by the laws of the State of Indiana, United States, without regard to conflict-of-law principles.

If we cannot resolve a dispute informally, you and Twitch Apps LLC agree that any claim arising out of or relating to these Terms or the Service will be brought exclusively in the state and federal courts located in Boone County, Indiana. Each party consents to personal jurisdiction and venue in those courts and waives any objection based on inconvenient forum, to the extent permitted by law.

Either party may bring an individual claim in small-claims court if it qualifies.

You and Vlaze waive any right to participate in a class, collective, or representative action against the other, to the extent permitted by law.

Either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property, confidential information, or to prevent unauthorized use of the Service.

17. Export and Sanctions

You may not use the Service if you are located in, or a resident of, a country or region subject to comprehensive U.S. embargoes, or if you are on any U.S. government restricted-party list. You agree to comply with all applicable export control and sanctions laws.

18. Electronic Communications

You consent to receive communications from us electronically (email and in-app notices). If we later offer SMS and you opt in, those messages are also electronic communications under this section. You agree that electronic communications satisfy any legal requirement that communications be in writing.

Marketing communications are subject to our Privacy Policy and applicable opt-out rights.

19. Miscellaneous

These Terms, together with the Privacy Policy and any order or plan description incorporated by reference, are the entire agreement between you and Vlaze regarding the Service.
If any provision is unenforceable, the remainder remains in effect.
Our failure to enforce a provision is not a waiver.
You may not assign these Terms without our consent; we may assign them in connection with a merger or sale.
No agency, partnership, or joint venture is created by these Terms.

20. Changes to These Terms

We may update these Terms at any time. We will post the updated Terms and revise the "Last updated" date. Material changes may be communicated by email or in-app notice where appropriate.

Your continued use of the Service after the effective date of updated Terms constitutes acceptance. If you do not agree, you must stop using the Service and cancel your account.

21. Contact

Legal notices and questions about these Terms:

Email: contact@vlaze.ai

Support: contact@vlaze.ai